FAQ

FAQ — Frequently Asked Questions

📿 About Our Talismans

Q: What exactly is a Daoist talisman (Fu Lu)? A: Fu Lu are sacred calligraphic symbols from the Daoist tradition, dating back over a thousand years. Each pattern follows strict conventions recorded in the Daoist Canon (Daozang). We present them as cultural artworks that carry beautiful wishes and Eastern philosophy — a symbol of mindfulness, peace, and good intention.
Q: Are your talismans authentic? A: Yes. Every talisman pattern is drawn in accordance with orthodox conventions of recognized Daoist lineages (Zhengyi, Quanzhen, etc.) and reviewed by scholarly advisors versed in talismanic culture. Each product comes with a card explaining its origin, meaning, and symbolism.
Q: Do the talismans have real "magical power"? A: We position our products as cultural and artistic items that carry blessings and positive intention — not as supernatural tools. As our brand promise says: talismans serve people; fortune grows from the heart. We encourage every customer to live mindfully and kindly.

✋ Craftsmanship & Materials

Q: Are the talismans hand-drawn? A: Yes. Every piece is hand-drawn by our artists using traditional materials — rice paper and cinnabar-based ink — following the ritual sequence of "first stroke, consecrated ink, sealing the charm." Slight variations in brushwork are natural and make each piece one of a kind.
Q: Will the ink fade over time? A: Cinnabar ink is highly durable. To preserve your talisman, avoid direct sunlight, humidity, and water. Framed pieces under glass will stay vibrant for decades.
Q: I see a small seal/stamp on the talisman. What is it? A: That is the artist's seal (yin zhang), a traditional mark of authenticity in Chinese calligraphy — the equivalent of a signature.

🚚 Shipping & Delivery

Q: How long does shipping take? A: Orders are processed within 2 business days. Standard shipping takes 7–14 business days internationally; express shipping takes 3–7 business days. Tracking is provided for every order.
Q: Do you ship worldwide? A: Yes, we ship to most countries. Please note that buyers are responsible for any customs duties or import taxes applied by their country.
Q: How are the talismans packaged? A: Every talisman is placed in a protective sleeve, wrapped in traditional-style wrapping paper, and shipped in a rigid mailer or gift box to ensure it arrives in perfect condition.

🔄 Returns & Exchanges

Q: Can I return or exchange my order? A: We accept returns within 30 days of delivery if the item is unused and in its original packaging. Because each talisman is hand-drawn, custom orders (personalized inscriptions) are final sale unless defective.
Q: What if my talisman arrives damaged? A: Please contact us within 7 days of delivery with a photo, and we will send a replacement or issue a full refund — no need to return the damaged item.